At Butler Tool, Inc. our standards are high. We stand behind our products, as our customers are our top priority. We strive to provide quality, consistency, customer satisfaction, timely delivery, and competitive pricing to every customer.
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We, the employees of Butler Tool, Inc. adhere to the goal of working closely with our customers, vendors and each other to provide the highest quality products, on time, at competitive prices. This high level of commitment enters every level of the engineering and manufacturing processes in order to continuously meet or exceed our customers’ expectations.
Our Total Quality Policy is based on best practices, as recognized by our ISO9001 certifications. Our total Quality Policy is a formal declaration from management, closely linked to our business plan and to our customer’s needs. It is understood and followed at all levels, by all employees, with each employee working towards measurable results.
The quality system is regularly audited and evaluated for effectiveness.
Records show how and where raw materials were processed, allowing products and problems to be traced as necessary.
Customer requirements dictate all levels of communication and communication procedures are regularly evaluated and updated.
New products and procedures undergo regular performance reviews, relative to the highest standards of performance.
Business performance is regularly audited and the quality system is updated accordingly.
Procedures are documented for dealing with potential problems and non-conformance issues, and we continually monitor their effectiveness.
Our business is committed to the methods and model of our Total Quality System and management guidelines, and they result in providing the best possible products and services for our customers.
*This policy statement will be made available to the public upon request.